Last updated 1 February 2017

Jason Lacayo – General Manager of Transworld Moving Brazil

 

 

ExpatFinder had the chance to speak with Jason Lacayo, General Manager of Transworld Moving Brazil, a long-standing mover in Brazil. He told us in an interview about how the company overcomes bureaucracy, concerns with pricing and more in their line of work.

Company: Transworld Moving Brazil

Category: Moving services

Established since: 1985

Geographical coverage: Internationally from Brazil

Website: http://transworldbrazil.com/?lang=en

 

Q: When did you enter the industry, and when was your company created? How big has your team and clientele grown since?

A: Our company started in 1985. We started in a modest office in Rio de Janeiro, today we cover all Brazil.

Q: What makes your company different from other international moving companies?

A: Transworld is one of the few companies that has the FIDI/FAIM certificate. We own our trucks and warehouse. We don’t rent, we don’t use third-parties. We know that when someone moves, they move their world, so we give personal attention to every client.

Q: How involved are you in the moving process of your customers?

A: We get involved 100% and give that needed personal touch.

Q: What are some challenging jobs that you undertake and how do you handle them?

A: Dealing with customs and ports in Brazil is always a challenge, but things get easy once you have a reputation and a strong company name.

Q: What are the key factors you take into account when you send a quote to your customers?

A: We make sure our clients know exactly how much they will pay and how long this process will take.

Q: What are the occasions when you need to survey the items that will be moved?

A: In most cases, we ask to do a survey. We want to make sure of the volume so we can help the client get the lowest rates. We make sure the shipper spends the least possible.

Q: What are your company's policy when it comes to insurance, damage, and loss claims?

A: We follow FIDI procedures and local laws. Any transport made needs to be insured. Any damage or loss is covered by the insurance company.

Q: What advice would you give to clients looking to move internationally?

A: Move with a company that has more than 31 years, that is familiar with inside port and customs. Move with a company that has the FIDI / ISO 9000 certificate. Move with a company that has its own trucks, packers and warehouses in Sao Paulo, Rio de Janeiro.

 

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